Analytics & Reporting Ever wish you could do more with your Zendesk data? Discover powerful Apps and integrations to slice and dice even further. Time Tracking We know how important keeping track of time spent on Zendesk is important. Find out how these Apps can help you stay organized. Agent Productivity Our most popular App category features dozens of productivity enhancers, tweak your worklows and be more efficient thanks to these awesome Apps.
Zendesk Labs Our favorite category. Find out gems built by Zendesk employees. This is a real treasure chest of Apps and integrations. Zendesk integration is available starting from the Gold plan of 123ContactForm (priced $14.95 per month or $149.95 per year), which also offers multi-language forms, unlimited reports and many other advanced features.
Import in Bulk. Paste 1,000+ transactions from Excel and spend the time you save on 1,000+ other things. Faster Data Entry. Easily add or delete fields to create your perfect data entry screen. Reassign checks in clicks. Instantly identify checks written from the wrong account and reassign to the right bank account.
123ContactForm is a 100% web-based form builder, so there is nothing to download or install. To create a web form that integrates with Zendesk, just follow the steps below:. Login/signup to www.123contactform.com. Design your form in the drag & drop editor that 123ContactForm provides. Add fields and customize labels. Go to the Settings section, choose the Applications tab and select Zendesk from the dropdown list. The Zendesk green box will show up at the bottom of the page.
In the fields there, fill in your Zendesk URL and provide your Zendesk Username and Password which will enable the communication between the two applications. Click on the blue Customize button to create field match. This will open a lightbox. Associate the Zendesk fields on the left with your 123ContactForm form fields on the right (Subject, Description, Name and E-mail are mandatory, the others are optional). Press Save in the lightbox and Save again on the main page.
The Zendesk integration for your 123ContactForm form is now installed and ready to use! Note: this integration is for 8x8 Virtual Contact Center customers only. For 8x8 VO customers please refer to the 8x8 Virtual Office app on the Zendesk marketplace. Before you begin:. Make sure you subscribe to 8x8 Virtual Contact Center (VCC) services, and that your implementation is currently running version 8.0 or higher.
Set up Zendesk integration in the VCC Configuration Manager. For details, refer to.
To install 8x8 Virtual Contact Center (VCC) application within the Zendesk environment: Follow the instructions below to install your 8x8 VCC software within the Zendesk environment. You will need to run this installation once for your VCC system. Once that is completed the software will automatically be available to your agents: Getting Started:.
Sign in to your Zendesk, then click the Admin icon in the navigation bar. Under Apps, select Browse, then find the 8x8 Virtual Contact Center app and click the tile.
On the 8x8 Virtual Contact Center app page, click.Install app.in the upper-right corner, you will be presented with a web page. Enter the login URL for Agent Console. Note: You will be asked for the Virtual Contact Center (VCC) subscription to get a valid URL. For help identifying your VCC URL click here to talk to one of our product experts. Click Continue.
The app installs for your Zendesk account. Refresh your Zendesk login session. The 8x8 app icon shows at the top right hand corner. Click the 8x8 app icon. The 8x8 Agent Console login screen launches within your Zendesk frame. Enter agent login credentials and click Login. Upon validation, you are logged in.
Now how to train your agents? We have you covered. If you have any questions on the software or need assistance with the installation.
Note: this integration is for 8x8 Virtual Office customers only. For 8x8 VCC customers please refer to the 8x8 Contact Center app on the Zendesk marketplace. Getting Started:. Locate the '8x8 Virtual Office' application in the Zendesk Apps Marketplace and click 'install'. Click on the 'Install app' button, give the app a title, and click 'install'. Once installed, the 8x8 Virtual Office app will appear in the upper right corner of the Zendesk interface. Click on it to expand, enter your 8x8 Virtual Office credentials and away you go!
For full installation details, refer to To convert voicemails into Zendesk tickets, 8x8 Virtual Office users need forward their voicemail email notification to their company's Zendesk support email address. To set this up:. Go to My Services in the 8x8 VO console. Under your voicemail settings enter the appropriate Zendesk support email address. In ActiveCampaign. Create a new list called 'Zendesk'. Visit Integration - External Services - Zendesk App Settings to supply any additional settings (such as field mappings).
In Zendesk. Make sure you are logged into Zendesk and navigate to the Application Directory ( Admin cog). Locate the ActiveCampaign tile and install the application by clicking on the Install button. Supply your API URL and Key once the application is installed. On any ticket page, click Sync to add/update the Zendesk end-user details to ActiveCampaign.
Segment your ActiveCampaign lists to include Zendesk subscribers based on ticket subject or ticket tags. How to enable Advanced Caller ID™ for your Zendesk. Sign in to your Zendesk, then click the Admin icon in the sidebar. Select Apps Browse, then find the Advanced Caller ID app and click the tile. On the app page, click “Install app” in the upper-right corner.
Enter the following required information, then click Install: Title: Next Caller Username: Your Next Caller API Username (found via your Next Caller dashboard) Password: Your Next Caller API Password (found via your Next Caller dashboard) Default customer name: The default name for your unknown callers. If you do not use any third-party call center software, leave this empty. Check the 'Always pull user info from Next Caller' checkbox if you wish to perform a lookup for each inbound caller. We recommend you leave this unchecked as your CRM will be able to ID callers that are already stored in your DB. Refresh your Zendesk environment and you will see the Advanced Caller ID application come into action once a inbound call is triggered.
Next Caller will be able to ID 76% of your inbound callers. If you are using a 3rd party VoIP (vs. Zendesk Voice), extra configuration settings may be required. Contact [email protected] or call (415) 481-3972 if you require assistance. First of all, you'll need to create a script using the free tools from. (Or, you can also use a demo script if you want to try out the app.). Sign in to your Zendesk, then click the Admin icon in the sidebar.
Select Apps, Browse, then find the Agent Scripting app and click the tile. On the Agent Scripting app page, click Install App in the upper-right corner.
Enter the Tree ID of the Zingtree you want to display by default inside of Zendesk. If you'd like to use a demo script, enter 840560992.
Enter height of the app in number of pixels. This lets you determine how much space you want the app to take in the right hand panel. Use 800 if you aren't sure. If you want the tree to display in Panels style, check Display in Panels style. Otherwise, the tree will display in Buttons style. Optional: To take advantage of having the Agent Scripting App choose a tree according to brand, check Open script based upon Brand.
Then, enter your API Key located in Zingtree, under Account, Organizations and Billing at the bottom of the page. Click Install when finished. The Zingtree you selected will now appear in the right-hand side of Zendesk whenever a ticket screen is present. Making Trees Trigger According to Zendesk Brand: Using Zingtree’s Tree Tags, your App can select the tree that corresponds to the current Brand in use on a Zendesk ticket. Switching Brands will also switch the tree script displayed. Here’s how to set this up:. In Zendesk Admin, go to Manage Brands, and locate the subdomain of the brand.
For example, if the brand is listed as myproduct.zendesk.com, the subdomain is myproduct. In Zingtree, go to the Settings tool for your tree, and add the Zendesk subdomain as a Tree Tag. To install the Aha! App, you must:.
Have an Aha!. Have at least the Contributor role for for the products that you want to submit ideas to. Have the Administrator role in your Aha! Zendesk agents will not need an Aha! Account to link to ideas in Aha!
Or to create new ideas. How to install To install and configure the Aha! App:. Install the Aha! App in Zendesk.
Configure the app by entering the subdomain for your Aha! The subdomain is the part that comes before.aha.io in the URL when you access Aha!. Go to a ticket in the Zendesk user interface.
Open the apps sidebar by clicking the Apps button in the top right of the user interface. In the Aha!
App, click on the link that says Authorize this app. You will be prompted to log in to Aha! And to authorize Zendesk to access your account. Once the app is authorized it will be usable by any Zendesk agents without the need for an Aha!
Account for each agent. To connect your Zendesk account to Akita, we require your unique Zendesk web address in the format: To get started, sign into Akita and go to your “Account” section accessible via the menu in the top right corner of the screen. Click on “Services” and then “Connect a Service”.
Browse and find “Zendesk” in our application listings. Enter your Zendesk url prefix (omitting the “and click 'Submit'.
You will be redirected to your Zendesk account for authorization. Sign into your Zendesk account (if necessary) and click 'Yes, I'll Allow Access' to complete the integration. For more information please visit. A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system.
On completion of the discovery session the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's environment. All current Allworks platforms are supported. Get more information at or by email request to.
Getting Started Setup should take no more than five minutes, which will make up for itself by the end of the day in saved time. If you have yet to download Annotate for Mac,. Once downloaded, make sure you have enabled the Annotate for Zendesk app. Then, go to any open ticket within Zendesk. On the righthand side of the screen, you'll see the Annotate button. Click 'ANNOTATE!' .
Chrome may request to launch an external program. You should select 'Remember my choice for all links of this type' so that it doesn't appear everytime you use Annotate. Choose to take a 'Crosshair Screenshot'.
Take your screenshot. Add arrows, text, boxes, and whatever else you'd like.
Once you're happy with your annotation, click on the upload icon in the top right of the Annotate for Mac interface. Select 'Upload'. Select 'Zendesk'. Type your Zendesk subdomain.
You can find this in the URL on any page you view in zendesk in your account. It will likely be 'yourcompany.zendesk.com'. Enter in your username (email) and password. Then add in a comment and post either an internal note or a response to the customer with the attached image or gif. And that’s it.
You’re up and running. If you run into any troubles, or have any questions, we're happy to help. Reach out to us at. To use the Answer Suggestions app, you must:. Be using Zendesk Help Center or Web Portal To install the Answer Suggestions app: 1) Sign in to your Zendesk, then click the Admin icon in the sidebar. 2) Select Apps Marketplace Browse, then find the Answer Suggestions app and click the tile.
3) On the Answer Suggestions app page, click Install app in the upper-right corner. 4) Configure the app settings, then click Install:. Number of results: Set the number of results you want the app to display in the ticket sidebar. By default, the app displays ten. The more results you display, the less relevant the ones at the bottom will be.
We recommend a number between four and ten. Customer domain: Fill in the customer domain field only if you have a host mapped Help Center. For example, your URL is support.flylo.com instead of flylo.zendesk.com. Enter the complete URL (including http or https).
For example,. NOTE: Make sure you enter the complete URL, including the / at the end, if you are using this customer domain setting. Copy topic title: Check the copy topic title box if you want the app to copy both the link and title of the article.
AnswerConnect Live Chat allows you to take all your chats right off the bat, from your Zendesk account. How to install the AnswerDash for Zendesk app: The AnswerDash app lets Zendesk users write AnswerDash Q&A directly from a Zendesk ticket. Here’s how you can get it:. First things first, you’ll need an AnswerDash account to use this app with Zendesk. To learn more!. Next, sign into your Zendesk account and click the Admin icon in the sidebar.
Select Apps and then Marketplace. Find the AnswerDash app, click the icon, and then click Install App. Open up and view any of your Zendesk tickets – you’ll see the AnswerDash for Zendesk app on the right.
Log in to AnswerDash for Zendesk app with your AnswerDash account credentials. You’re ready to create, edit, and publish AnswerDash Q&A from the Zendesk ticket!. Fun fact: Q&A created in the AnswerDash for Zendesk app can also be edited in AnswerDash tools.
To see the connection between Q&A and Zendesk tickets while in AnswerDash tools, log in to your AnswerDash account, select Settings then Integrations then Zendesk, and enter your Zendesk domain name. Enjoy AnswerDash!
If you are not already an Appbot customer you’ll need to sign up at. You'll be automatically given a 14-day free trial of the Growth plan. Then follow these steps - it takes less than 5 minutes:. After sign up you’ll be guided through the process of tracking your apps in your Appbot account. Once you have added your apps, us the navigation at the top of the page to go to the Apps page in your Appbot account. Select the Zendesk link just below the name of that app.
You’ll be taken to the Zendesk set up page. Enter your Zendesk subdomain and decide whether you want to send all reviews or just those with a particular star rating to Zendesk. Click “Save & Authorize”.
You’ll be asked to allow Appbot to access your Zendesk account. The next time Appbot fetches reviews for the app you chose they’ll be delivered to your Zendesk account. To get your reviews sent continuously, go to the Apps page and update the frequency dropdown to “Continuous”. Just repeat the process for any other apps you want to manage through Zendesk. You can also read the complete installation instructions at. Once you have installed Assist for Zendesk, you will have to authorize Assist’s servers to access your Zendesk ticket data. This is needed in order for Assist’s AI engine to build a suggestions model for macros and answers.
To authorize Assist:. Open a ticket to see the Assist app.
Click the link on the app. You will be redirected to an authorization page from Zendesk. Click “Allow” to authorize Assist to retrieve the necessary data for it to work. Once it has been authorized, the app should be showing some suggestions already, even though it will take a while for it to build a correct predictive model. Other settings. Salutation: Can be automatically included or excluded for suggested related answers.
Signature: Can be automatically included or excluded for suggested related answers. Append mode: Append instead of replacing, what is in the comment field. Groups: Segment suggestions by agent groups. A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system. On completion of the discovery session the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's environment. Supported Asterisk Platforms.
Asterisk via TAPI. Get more information at or by email request to. Click on the 'install' button.
Configure the app with the following two settings:. Current Attachments tag: the tag you want applied to the ticket for the current comment that has an attachment. Previous Attachments tag: the tag you want applied to the ticket for any attachments associated to a previous comment.
Click on 'Install' to complete the installation of the app. The app will now automatically run on any ticket that you view in the background.
Nothing to see here! The app does it all automatically. Note: The app will not retroactively apply any tags to existing tickets unless they have been updated through the Zendesk interface. If you have not already spoken with one of our sales engineers, please call 866.331.5324 to activate your account. Sign in to your Zendesk, then click the Admin icon in the sidebar. Select Apps Marketplace and find the AudioEye app and click the app icon.
On the app page, click “Install app” in the upper-right corner. Refresh your Zendesk portal and you will see the AudioEye icon in your sidebar.
Click the AudioEye icon and follow the simple configuration instructions to enable the AudioEye toolkit. Go to Automaticly and enter your login credentials.
Once logged in, you will be redirected to Automaticly Dashboard. In this dashboard, you will grant Automaticly the permission to access your data on the Zendesk servers. You will need three data items to connect to a Zendesk account:. The Email that you use to login to your Zendesk account. The Zendesk Subdomain, which locates your account url on Zendesk, e.g. If the url is you need to enter example in this field. The Zendesk API Token, which is used as a password, along with the email, to login to a Zendesk account.
To obtain this token, go to your Zendesk dashboard and click on the 'Admin' cog. Then under the ‘Channels’ section, click on ‘API’. Make sure that the ‘Token Access’ is Enabled, and copy the long string of characters that follows ‘Your API token is:’.
Once you provide this information, click on Start. The system will connect to your Zendesk account and show you how many tickets you have. You can choose to import all of your tickets, or the last X number of tickets.
Make sure you leave ‘Resume Importing From Last Saved Point’ checked. Click on ‘Import’ to import your tickets and their comments. Install the Automaticly application for Zendesk from Zendesk app marketplace. You need to provide the same username/password you used in the login page.
Now, when viewing a ticket, open the 'Apps' tray and you'll see your new Automaticly Zendesk app providing you with answers based off your previous ticket answers and suggest the best answers to use! A CDC Platform implementation, due to the complex nature of most enterprise customer's telephony environments, requires an initial discovery session with the customer to gather information about the customer's existing telephony system. On completion of the discovery session the platform will be configured with the rules required to enable the desired behavior and deployed within the customer's environment. Supported Avaya Platforms. Avaya Communications Manager with Application Enablement Server version 3.0. Avaya Collaboration Environment.
Avaya IP Office using TAPI Link Lite, TAPI Link Pro, or Avaya Dev Link. Get more information at or by email request to. To connect your AWeber account to Zendesk, and see information about your subscribers in a sidebar when they contact you via Zendesk, follow these steps. (Don't have an AWeber account yet? Sign up today at: ) Within your AWeber account:. On the 'My Apps' page of your AWeber account, find and click the Zendesk app to access it. On the next page, click the 'Enable' button.
Next, under step 1 on that page you will select 'Zendesk' or 'Zendesk Classic.' . Copy the code shown in the box from step 2 on that page. Within your Zendesk account:. In Zendesk, click the gear symbol in the lower left corner. A sidebar will popup on the left side of the screen. From that sidebar, underneath the 'Apps' heading, you will want to click on the 'Marketplace' link.
On the next page find the 'All Apps' heading. Under the 'All Apps' section you will find the 'AWeber' app. Click on the app icon and click 'install' to create the app and edit the settings for it.
Next, enter a 'Title' for the widget (this will be displayed to you and your Zendesk agents only), then paste the text that you copied in step 4 into the 'appkey' field. Once you have finished this click the 'Install' button. You can also. AFTER INSTALLATION: Now that the widget is installed you can go to a support ticket that you have open. From within the support ticket click the 'Apps' button in the top right of the page. If the person that sent in the support request is a subscriber to one of your AWeber lists, it will appear under the 'AWeber Widget' sidebar on the right.
Also, If you hover over any of the names of the lists that they are subscribed to, a 'View' button appears. Click that button for more details for that subscriber. You can see the last follow up message they received and the date they subscribed. HOW TO INSTALL (Installation requires admin access to both Axosoft and Zendesk).
In your Axosoft instance, navigate to Tools Manage Extensions IT & Helpdesk. Click the edit icon next to the Zendesk extension. Check the Active checkbox. Then choose a Default User for Zendesk to operate on behalf of when making API calls and enter your Zendesk subdomain. (note: Zendesk integration requires the Axosoft API.
If prompted to enable the API, choose to do so). Authenticate with Zendesk and grant Axosoft access to view your linked tickets. Once activated, close the Manage Extensions popup and allow the page to reload. You're set! Check out our to see all the cool stuff you can do with your new Axosoft App! If you get stuck or have any feedback for us, head over to or email us at. It is easy to install the app and set up the two-way integration: First the babelforce bit:.
Log into your babelforce account at services.babelforce.com (or create a free trial account there). Go to My Products Zendesk Settings and add your Zendesk API token and the email address of your Zendesk admin/owner. Go to My Products Zendesk My Agents and click “Synchronise Agents”.
Request a telephone number or set of numbers from babelforce, if you want to try out inbound voice and SMS In Zendesk:. From the Zendesk App Market, install babelConnect.
In the babelConnect app settings: add the accessID and accessToken from your babelforce account - you will find them in My Account Overview That’s it. You now have a full two way integration of Zendesk and babelforce. BabelConnect will appear automatically in the right-hand-side apps in your Zendesk. If you want to make further configurations and add other product elements, then you can find help and contact information from within the babelforce account. Prerequisites:. Have an existing Badgeville site. Configure Behaviors for Ticket Update, Ticket Solved, and Take Ticket.
Configure Leaderboards, Rewards, Activity Streams as desired for visuals. Refer to Badgeville Community for documentation on and visualizations to the Badgeville Admin Console. The Visualizations will need to be uploaded to Manage Reputation Center before a unique id can be provided.
Other Information required for install will be found on your Badgeville Admin Console. For any issues, please reach out to. Beanstalk can integrate with your Zendesk account and allow you to easily update your Zendesk tickets. How to set up integration After you have created your Beanstalk account, and created your repository, you can integrate the repository with Zendesk. In order to integrate Zendesk with Beanstalk, you need to enable Zendesk integration within your repository.
To do this, go to your Repository, then Setup → Integration → Zendesk. To get started with the setup, click on Zendesk icon, and then on Activate integration button inside the page. Enter your Zendesk account domain, the email address and password you use to sign into Zendesk. On next step, you can choose the Beanstalk users and corresponding users from Zendesk. If you do a commit from a Beanstalk user which has a corresponding user in Zendesk, you will see that the ticket is updated by the corresponding user. If the corresponding user was not chosen, the ticket is updated by the Zendesk account owner. Check and make sure everything is correct, and on the last step click “Activate”.
You will be able to change your settings or deactivate at any time. How to use the integration Once you have setup integration with Beanstalk and Zendesk, you can add keywords to your commit messages that will update tickets in Zendesk.
For example: Prototype new feature #15 state:resolve The #15 will add this commit message as a comment to ticket #15, link to the changeset and change the state. You can also change various properties. Extended tags You can use additional tags to edit or manipulate cases as well. For example: New feature is implemented and tested #15 state:resolve assign:chris This commit message will set the responsible user and change the state of the ticket in Zendesk. Check out the list of example tags, which can be used: Example Zendesk tags.
#- Associated a ticket with a commit. state - Change status of the ticket.
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Can be either close, resolve, open, pending. assign - Assign a ticket to a specific person. Simply locate the Bomgar Remote Support app in the Zendesk Apps Marketplace (Admin Apps Marketplace) and click Install. Settings for the app include (required settings in bold text):.
Title – Name of the app provided in upload step; can be overridden here. Hostname – Hostname of the Bomgar appliance. Issues – A list of issues from which an end-user can choose when using the ‘Get Support Now’ button to start a chat session. These should be entered one per line in the format issuecode=IssueName where issuecode is the issue code configured for the issue in the Bomgar appliance /login interface and IssueName is the user-friendly name that will be displayed to the end-user in the dropdown list. Jumpoints – A list of Jumpoints configured for the Bomgar appliance from which an agent can choose entered one per line.